The best remote desktop connection managers This means tightening working practices and using secure systems in order to rule out the possibility of rogue MSP employees causing damage to client systems or stealing data. Not only do MSPs need to provide their technicians with excellent tools, such as remote desktop systems but they must also ensure that the data and systems of those client companies remain secure. These suites of tools are called Remote Monitoring and Management packages (RMM). The advent of Managed Service Providers means that remote desktop connection managers are now integrated into a suite of technician tools that are geared towards accessing the desktops of other companies to fulfill the terms of a support contract. Integration into help desk management systems.Chat facilities alongside screen viewers.Secure connections protected by encryption.Remote control to let the user see what the technician is doing.Screen mirroring to watch the actions of a user.Operating system access for installing software and conducting investigations.
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